A great technology tool is an asset. If you find the right tool, it helps you to do more and do things better than you ever imagined. But sometimes there’s a learning curve. You know, you’re trying to use the system, but you just don’t understand why it won’t let you submit your changes. A button is in a place you don’t expect it. You can’t figure out how to update your information. Or maybe you get errors because the system is down. Or you’re locked out of your account for too many failed login attempts. Whatever the case, you need help. And, if you don’t get it fast, you might as well have done things the old snail-paced way.
Truly, a technology tool is only as great as its customer support. Yes, using services like Verifent to make responding to verifications more effortless and secure are amazing. But, if we’re not here to help you out when you’re in a pinch, then what makes using Verfient more efficient than standing over the fax machine?
We get it. That’s why we have invested time and energy into building a top-notch US-based customer support team. Our support specialists are native English speakers and are trained to listen and go the extra mile to make sure that you have everything you need to keep your experience with Verifent going smoothly. When our clients contact us at support@verifent.com, they get a response from one of our support specialists usually within a few minutes.
Additionally, we just launched an online chat function. Through this, clients can quickly access self-help articles and engage with support representatives in real-time.
Customer support matters to us because we know it matters to you. We’re here to make responding to and submitting verifications as efficient and as safe as possible. If there’s any way that we can help you, don’t hesitate to drop us a line.